You can consult us in Japanese about IT troubles in Hong Kong, computer repairs, office environment reviews, website operations, server and email settings, even if you have not yet decided what to do. At Katotech, we will check the situation and guide you through the necessary measures in an easy-to-understand manner.
Recently, we have been receiving more and more inquiries about multiple issues, including not only simple troubleshooting inquiries, but also cloud service settings, migration to Windows 11, poor email sending and receiving, Wi-Fi instability, web update consultations, and security reviews. If you don’t know where to start, it’s okay to stay put.
We respond to a wide range of issues, from consultations for individual customers to inquiries regarding office IT, coordination of multiple locations, and on-site systems for Japanese companies. Even if the matter is highly urgent, we will first understand the current situation and guide you on what should be prioritized.
Information that will go smoothly when contacting us
- Details of your current symptoms and concerns
- Names of equipment and services used, number of equipment, and installation location
- When did the problem start and what settings or devices were recently changed?
- Scope of impact on business operations and indication of whether it is urgent or not
- Screen photos and error messages if possible
Estimated reply
In principle, we will get back to you within 24 hours, excluding weekends and holidays. After confirming the content, we will advise you on the appropriate way to proceed, such as by phone, email, visit, or remotely. We will respond to urgent cases or consultations outside of business hours to the extent possible depending on the situation.
If you do not receive a reply, there may be a transmission error. In that case, please contact us using the email address or phone number below.
Mail: info@kato-tech.com.cn / Tel: +852-2368-4673
Contact form
We will get back to you within 24 hours, excluding weekends and holidays. If you do not hear from us, there is a possibility that we were unable to send your message, so please contact us at the address below.
